Privacy Policy OV9 — Data Protection Your Privacy

1 Information We Collect

OV9 collects several categories of information from our members to enable the platform to operate safely and efficiently. This information is divided into two main categories:

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, identification card or passport number, gender, and nationality.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account number, bank name, digital wallet information, and records of deposit and withdrawal transactions.
• KYC Verification Documents: Copies of identity cards, passports, bank statements, utility bills, and any other documents requested for identity verification purposes.
• Communications: Records of live chat conversations, emails, or any communications you initiate with the ov9 support team.

1.2 Information Collected Automatically

• Technical Data: IP address, web browser type and version, operating system, screen resolution, and device type.
• Usage Data: Pages visited, time spent on each page, clicks, games played, and betting history.
• Location Data: General geographic location based on your IP address for geographic compliance purposes.
• Cookie Data: Session information, language preferences, account settings, and analytics data collected through cookies and similar technologies.

2 How We Collect Data

Your personal information is collected through various methods when you interact with the OV9 platform:

2.1 During Account Registration

When you register a new account at OV9, we collect basic information such as your name, email, phone number, and password. This information is required to create a secure and unique account for you.

2.2 During the KYC Process

To meet compliance requirements, we request identity verification documents when you make a withdrawal exceeding the set limit or when our system identifies the need for additional verification. All KYC documents are stored with full encryption and accessed only by authorised personnel.

2.3 During Financial Transactions

Every deposit and withdrawal transaction is automatically recorded, including the amount, payment method, date, and time. These records are required for financial record-keeping, AML (Anti-Money Laundering) compliance, and the resolution of any disputes.

2.4 Through Automated Technology

The ov9 platform uses cookies, web beacons, and similar technologies to automatically collect usage data. This data helps us understand how members use our platform and enables us to make continuous improvements.

3 Data Usage Purpose

OV9 uses the information collected for the following purposes. Each use of data has a solid legal basis, whether based on contract, legitimate interests, or legal obligations:

OV9 will not use your data for any purpose other than those stated above without notifying you in advance and, where necessary, obtaining your consent.

4 Information Sharing

OV9 understands that your privacy is important. We only share your personal information in the limited and controlled circumstances set out below:

4.1 Trusted Service Providers

We share necessary data with third parties that help us operate the platform, including:

• Payment Providers: Banks, DuitNow operators, digital wallet providers, and other payment processors involved in handling your transactions.
• Game Providers: Third-party gaming companies that provide slot, Live Casino, and other game content accessible through the ov9 platform.
• KYC Services: Identity verification solution providers that help us process KYC documents more efficiently and securely.
• Analytics Services: Providers of analytics tools that help us understand user behaviour and improve the platform experience.

All these third-party service providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes defined.

4.2 Legal Requirements

OV9 may need to disclose your personal information to authorities if required by law, court order, or regulatory body directive. This includes investigations related to fraud, money laundering, or other financial crimes.

4.3 Protection of Rights and Safety

We may disclose your information if we believe the disclosure is necessary to protect the rights, property, or safety of OV9, our members, or the public.

5 Data Security

OV9 implements a comprehensive range of technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Measures

• Data Encryption in Transit: All communications between your browser and ov9 servers are secured with TLS 1.3 protocol and 256-bit SSL certificates.
• Data Encryption at Rest: Sensitive data such as banking information and KYC documents are encrypted using the AES-256 algorithm while stored on our servers.
• Strict Access Controls: A role-based access control system ensures ov9 staff can only access data necessary to carry out their duties.
• Two-Factor Authentication: ov9's internal systems are protected with two-factor authentication for all staff who handle user data.
• Continuous Monitoring: Our security systems monitor traffic and abnormal activity 24 hours a day, 7 days a week to detect and respond to threats promptly.

5.2 Organisational Security Measures

• All ov9 staff who handle personal data receive ongoing data protection training.
• Strict internal data protection policies are enforced at all levels of the organisation.
• Independent security audits are conducted periodically by third-party cybersecurity firms.
• Clear and tested incident response procedures to address any data breaches swiftly and effectively.

6 Cookies & Tracking Technologies

OV9 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for the basic functionality of the platform and cannot be disabled. They include login session cookies, security settings, and cookies that retain your basic preferences while browsing the platform. Without these cookies, the OV9 platform cannot function properly.

6.2 Performance & Analytics Cookies

These cookies collect information about how you use our platform — which pages are visited most frequently, time spent, and any errors encountered. This data is used in aggregate and anonymized form to help us improve the platform.

6.3 Functional Cookies

These cookies allow the platform to remember your preferences such as language, region, and display settings to provide a more personalized and consistent experience every time you use OV9.

6.4 Marketing Cookies

With your consent, we use marketing cookies to display more relevant promotions and advertisements based on your interests. You can manage your marketing cookie preferences at any time through your browser settings.

7 Your Rights Over Personal Data

As an ov9 member, you have the following rights regarding your personal data. We are committed to making it easy and effective for you to exercise these rights:

8 Data Retention Period

OV9 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable law. The following are general data retention period guidelines:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years as required by applicable financial and tax regulations.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML compliance requirements.
• Support Communication Logs: Retained for 3 years for record-keeping and dispute resolution purposes.
• Analytics & Cookie Data: Anonymised analytics data is retained for up to 26 months; session cookies expire when you close your browser.

When data is no longer needed, OV9 will delete or destroy it using secure, irreversible methods. Data retained for legal purposes will be stored separately with more restricted access.

9 International Data Transfers

As an online platform operating globally, ov9 may transfer your personal data to servers or service providers located outside Malaysia. When this occurs, we ensure adequate protection is in place through:

• Standard Contractual Clauses: Approved contractual agreements that ensure equivalent data protection standards are upheld by data recipients abroad.
• Data Protection Assessment: A comprehensive assessment is conducted on all international service providers before any data is transferred.
• Local Regulatory Compliance: OV9 ensures that all data transfers comply with the legal requirements of Malaysia and the receiving country.

10 Child Protection

The ov9 platform is exclusively for individuals aged 18 and above. We take the protection of the privacy of minors and underage individuals very seriously.

If you believe your child or any underage individual has accessed the ov9 platform, please contact us immediately at [email protected] so we can take appropriate action without delay.

Parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online gambling platforms. OV9 fully supports child protection initiatives in the digital environment.

11 Third-Party Links

The ov9 platform may contain links or integrations to third-party services such as game providers, payment providers, and social media platforms. The following are important things you should know:

• OV9 is not responsible for the privacy practices or content of those third-party websites or services.
• Each third-party service has its own Privacy Policy governing how they collect and use your data.
• We encourage you to read and understand the Privacy Policy of any third-party services you use through the OV9 platform.
• If you have concerns about the privacy practices of any third party, please contact them directly.

OV9 strives to work only with third-party providers that have a strong data protection track record and comply with adopted industry standards.

12 Amendments to the Privacy Policy

OV9 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments.

12.1 Notice of Changes

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for at least 14 days.
• Sending email notifications to all registered members if the changes are significant.

12.2 Effect of Amendments

Your continued use of the ov9 platform after the effective date of any updated Privacy Policy amendment will be considered your acceptance of those changes. If you do not agree with the amendments, you have the right to close your account and stop using the platform.

13 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how OV9 handles your personal data, please contact our Data Protection Officer through the following channels:

We are committed to addressing your privacy concerns seriously and within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.